Please plan accordingly if you have a starter interrupt system installed on your vehicle.
Payments made online can take 24-48 hours to post to your loan account. If you need a payment posted immediately, please call (480) 945-0271 during regular hours.
Retail stores and companies charge you the "fee" they pay by raising what they charge you for their goods and services. As a regulated auto finance company, C.A.G. Acceptance is not able to do that. We certainly can't charge everyone a higher interest rate in order to absorb the costs of those customers who do want to use this service. Passing the processing fee we are charged only to the customers who use this service is an equitable way to cover the cost of this convenient payment option.
Verify that you've entered your checking or savings account number and routing number, or credit card/debit card number and expiration date correctly. Contact your credit card company or banking institution for further information as to why this payment cannot be processed.
Yes you can! You can't do it online, but you can fill out this form and send it to us by fax, email or regular mail, and we can get you set up for this. There used to be a $4 service fee for every payment, but effective 12/1/13, there will be a $3 service charge if you sign up for recurring payments. Our fax is (480) 425-2570, email to email@example.com, or mail to PO Box 40488, Mesa, AZ 85274-0488.
You are required to have the 3rd party's permission to use their financial information to make a payment. If you have this, it can be done online using your account login information. If you need to call in or would like to send us a record of this for our files long term, please print out this form and fill it out and send it to us either by fax, email or regular mail. Both the CAG Customer and the owner of the financial information have to sign the form to make it official. Our fax is (480) 425-2570, email to firstname.lastname@example.org, or mail to PO Box 40488, Mesa, AZ 85274-0488.
There are a few reasons why this may be happening. One is that you will not be able to make a payment for less than what you owe. It is also possible that we need additional information on your account before a payment can be processed. If you are not able to make a payment online, please call our office during regular business hours, Monday through Friday, 8:00 am to 5:00 pm. A customer account representative will be able to access your account and explain what is needed and most of the time will be able to process the payment for you while you're on the phone with them.
We advise that you should allow two business days for us to receive and post your payment. Payments received prior to 4 pm Arizona time should be processed and posted the next business day; after 4 pm or on weekends will be two business days. If your grace period will expire, we would recommend that you make your payment in person in Mesa or Tucson, AZ, or Las Vegas, NV to ensure your program is uninterrupted.
If you know that you made your payment on time, you can contact Passtime at (800) 865-3260 24 hours a day, 7 days a week, and they can assist you over the phone. Please have your remote control handy. They may ask you for your dealer number; this is 6102. If you did not make a payment, you have a 24 hour emergency code you can utilize. This information is located in the pamphlet you were provided, or you can call Passtime at the number above.